AI Engine
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Lead Management
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Notes & Activity Timeline
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Live Chat & Team
Live Human Takeover
Instant Lead Alerts (Email, Mobile & Browser)
Callback Requests
Full Chat History
Customization & Security
Fully Customizable Widget
Multi-Campus / Multi-Location
Office-Hours-Aware Replies
Data Privacy & Isolation
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Testimonials
Trusted by leaders
from various industries
Tarun Bhaskar
Digital Marketing Director, Manav Rachna
Manav Rachna University
With a large number of prospective students visiting our website throughout the admission cycle, providing quick and accurate answers to every enquiry was becoming increasingly important. Many students explored programmes after working hours, when our teams were not immediately available, which could lead to delayed responses and missed opportunities.
RelixChat has helped us turn the university website into an active student engagement channel. It answers common questions related to programmes, eligibility, fees, scholarships and the admission process in real time. At the same time, it captures the student’s details and conversation context, helping our team understand their interest before beginning the follow-up.
What we appreciate most is the combination of AI-based assistance and human support. High-intent enquiries can be identified quickly, our team receives timely notifications, and counsellors can take over the conversation whenever personal guidance is required. This has helped us respond faster, capture more enquiries and offer prospective students a smoother first interaction with Manav Rachna University.
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- More after-hours enquiries captured
- Faster responses to student questions
- Better-qualified leads for counsellors
Mr. Amitabh Sen Gupta
Senior Director, Manav Rachna Online
Manav Rachna Online
Students exploring online degree programmes often have detailed questions about eligibility, programme structure, fees, learning formats, examinations and student support. Since many of these enquiries come during evenings or weekends, relying only on enquiry forms and scheduled callbacks was not enough to provide the immediate guidance expected by today’s online learners.
RelixChat has enabled Manav Rachna Online to engage prospective students at the moment they show interest. The chatbot provides instant, context-aware answers based on our programme information and guides visitors towards the most relevant next step. Students can also request personal assistance whenever they would prefer to speak with an admissions counsellor.
The platform gives our team complete visibility into the student’s conversation, interests and questions before the follow-up begins. This has reduced repetitive interactions, improved response consistency and allowed our counsellors to focus on meaningful conversations with serious applicants. RelixChat has become an effective extension of our admissions team and supports the always-available experience expected from an online education institution.
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- Immediate programme-related assistance.
- Complete context available to counsellors.
- Fewer enquiries missed outside office hours.
Increase your leads by 25%
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