1.46 – 13/08/2026

• Fixed the voice assistant treating a visitor’s own business name as its identity
• Voice now speaks your location names properly instead of internal codes
• Voice assistant no longer assumes your industry

1.45 – 12/08/2026

• Returning enquirers now stay with the counsellor who already has them
• Hot-lead alerts for a returning enquirer go to the owning counsellor, not the whole team

1.44 – 10/08/2026

• Fixed one enquirer’s chat and call history briefly appearing under another

1.43 – 06/08/2026

• Repeat enquiries routed straight to the counsellor who handled them before

1.42 – 04/08/2026

• Redesigned widget home screen — fits without scrolling and adapts to the options you enable
• Long dropdowns now open above the enquiry form instead of inside it
• Same repeat-enquirer notice on chat and call screens, showing which channels were used
• Consistent enquiry status labels across every screen

1.41 – 03/08/2026

• Removed a control that let a second counsellor take over a caller already being handled

1.40 – 02/08/2026

• Redesigned incoming-call card with clearer Accept and Decline
• Calls now show the caller’s journey and their full enquiry answers
• Repeat callers flagged as soon as they ring
• One-click copy for phone numbers and email addresses
• Queues update on their own and no longer slow each other down
• Redial from the widget’s end-of-call screen

1.39 – 01/08/2026

• Rebuilt Calls as a three-panel workspace
• Place a caller on hold, or transfer them to a named colleague
• Editable call wrap-ups, with status and follow-up
• Per-counsellor call report

1.38 – 31/07/2026

• Ringing popup for counsellors, including when they are away from the screen
• Talk time now starts when the audio connects, not when Accept is pressed
• Hanging up reliably ends the call for both sides

1.37 – 30/07/2026

• Direct calling from the widget, with a clear message if the microphone is blocked
• More reliable counsellor notifications

1.36 – 29/07/2026

• Voice recordings written to disk during the call, keeping long calls stable

1.35 – 28/07/2026

• Calls with no one speaking now end automatically
• Per-business recording switch, and control over how many minutes are recorded

1.34 – 27/07/2026

• Voice settings: on/off, recording retention from 30 to 180 days, assistant voice, and widget button wording
• Voice minutes allowance with a live usage meter — new calls stop when it runs out
• A callback asked for during a voice call raises the same hot-lead alert as chat
• Voice uses the same persona, team wording, handoff message and office hours as text chat
• Tap-to-call number sent to the visitor during office hours

1.33 – 26/07/2026

• Dedicated Voice page with recording player, full transcript and an AI summary of the call
• Channel shown on every enquiry, filterable by chat or voice
• Voice greets by name, answers only from your knowledge base, and sends verified links

1.32 – 25/07/2026

• AI Voice Chat — visitors can speak to your assistant in Hindi, English or a natural mix
• Choose a male or female voice, and set the tone
• Interrupt the assistant mid-sentence, like a real conversation

1.31 – 24/07/2026

• Dropdown answers sent to your CRM as the label, the code, or both
• Individual dropdown options can carry extra CRM fields of their own
• Callback enquiries keep their hot status after a workflow change

1.30 – 23/07/2026

• Availability wording now respects Always Online and switched-off office hours
• AI summary redesigned as a floating card you can dismiss

1.29 – 22/07/2026

• AI writes a short summary of the conversation when an enquiry turns hot
• Removed the separate Callback label from the dashboard

1.28 – 21/07/2026

• One-click Accept, claim an enquiry that is open to everyone, or Skip
• See who accepted each enquiry

1.27 – 20/07/2026

• Round Robin — new enquiries distributed automatically across your team
• Admin settings to control routing, and counsellor controls to accept or skip
• Visitors see a waiting message while they are being routed

1.26 – 19/07/2026

• Reworked notification settings, with per-browser testing and safe repair
• Remember Me on sign-in

1.25 – 18/07/2026

• Self-service password reset and team management
• Re-add a previously removed team member using the same email address
• Test your widget or copy its embed code straight from the client header

1.24 – 17/07/2026

• Security hardening across dashboard settings

1.23 – 06/06/2026

• Contact details now follow your office-hours rules

1.22 – 28/05/2026

• Client settings remembers the tab you were on

1.21 – 27/05/2026

• Bulk knowledge updates, with a preview before applying and a history of past updates

1.20 – 25/05/2026

• Import a set of knowledge entries in one go

1.19 – 24/05/2026

• Duplicate enquiry detection
• Admins can delete an enquiry

1.18 – 22/05/2026

• Push notifications for new enquiries, with per-device controls

1.17 – 21/05/2026

• Counsellor access rules, with toggles in configuration

1.16 – 20/05/2026

• Faster counsellor dashboard
• Fixed the message preview in the enquiry queue
• Steadier chat screen on mobile

1.15 – 19/05/2026

• Counsellors can set themselves available or away
• Improved overview analytics

1.14 – 18/05/2026

• Redesigned dashboard, chat column, enquiry queue and login screen
• Last-message preview on every enquiry

1.13 – 17/05/2026

• Fixed back navigation on mobile

1.12 – 16/05/2026

• Handoff wording follows your office hours and handles repeat requests
• Better answers to broad and follow-up questions

1.11 – 15/05/2026

• Enquiries marked hot from the conversation itself
• Improved lead search and layout on mobile

1.10 – 14/05/2026

• Per-person notification preferences

1.9 – 13/05/2026

• Counsellor name shown in live chat messages

1.8 – 12/05/2026

• Better handling of follow-up questions that refer back to something earlier
• Links only to pages that exist in your own content

1.7 – 11/05/2026

• Widget fully isolated from your website’s styling
• Loads correctly from any domain

1.6 – 06/05/2026

• Better handling of broad or vague questions

1.5 – 05/05/2026

• The assistant uses the callback phrases you configure

1.4 – 03/05/2026

• Fixed the callback trigger
• Correct widget sizing on mobile browsers

1.3 – 02/05/2026

• Consistent look across all widget screens

1.2 – 01/05/2026

• The assistant only cites pages from your own knowledge base

1.1 – 30/04/2026

• Clickable phone numbers, email addresses and links in replies
• Fixed link formatting in the widget

1.0 – 29/04/2026

• RelixChat launches — an AI chat assistant that answers from your own content, captures leads, and hands over to your team